Scenic Club FAQs
Find out how you can join the Scenic Club and move to the higher membership tiers.
All guests who travel with Scenic will become a member of the Scenic Club after their first cruise or land journey, there is no need to submit an application.
Each guest has their own individual membership number and accumulates Scenic Status Points based on days they have taken on an individual basis.
Guests will earn 100 Scenic Status Points for each paid cruise/tour day, plus additional points for higher spend on premium decks and suite categories, so the more guests spend, the greater the benefits.
Learn more about the exclusive itineraries we offer our top tier Scenic Club members.
Yes, only if they are accompanying a Scenic Emerald, Scenic Diamond or Scenic Platinum member on the same itinerary.
Yes, guests confirmed will benefit from all the on cruise and tour inclusions.
More information on the transfers and hotels stays included with your cruise or land journey.
Yes, please arrange this via our Member Help Desk on 1300 LOYALTY (0800 330 340 for New Zealand) or contact your Scenic Agent.
These are restrictions set by our transfer provider.
As an alternative to the hotel night, you may be eligible for an AUD/NZD$50 per person each way Transfer Credit. This credit will be applied to your current booking and is non-refundable.
Yes, you can
The days must be paid days. Therefore, any unpaid days such as a free stopover or free pre cruise/tour nights do not count towards the '20 day' requirement. Any paid days combined in one lot of travel away from home can be counted. For example, if you do back to back tours, the nights of both tours can be added together (a 15 day tour and a 6 day tour equal 21). Equally a tour plus any paid extension that adds to 20 days or more also qualifies.
Useful information about your membership details, communication preferences and bookings.
No. Scenic Gold, Scenic Platinum, Scenic Diamond or Scenic Emerald membership is valid for life and you can only increase your tier status level.
Yes, you will maintain your current status. By unsubscribing, you will no longer receive correspondence including Thank You vouchers and associated vouchers. Should you change your mind, we keep your records so we can easily reinstate them. Simply contact the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand) and our Member Services Team will update your record.
No, your details are held electronically on your profile. You will be asked some security questions to verify your identity.
Simply contact the Member’s Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand)
Please have these details available and call the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand) or see your Scenic Agent.
Learn more about the bonus vouchers and credits that come with Scenic Club membership.
After returning home from a cruise or land journey with Scenic, you will receive an email containing a Thank You voucher. This discount can be used for future bookings and is valid for 24 months from when you complete your previous tour.
After returning home from a cruise or tour with Scenic, you will receive a Membership kit including a Welcome voucher. This is a discount that you can give to a friend who has not previously travelled with Scenic to apply to a future booking.
If a Scenic Club member presents a new guest with a Welcome Voucher which is redeemed and deposited, they are entitled to earn a $200 Referral Credit. Based on the Welcome Voucher unique code, this Referral Credit automatically appears on the referring guest’s profile and is valid for 24 months.
No, only one voucher can be applied to each booking.
We will not be offering any further general Onboard Credits for Ocean and River Cruises from the 1st January 2024. However, we will continue to develop special offers for the Scenic Club Loyalty program, which we look forward to sharing with you.
As part of our Cherish the Planet initiative commitment, we will no longer print travel documentation for guests and encourage you to adopt the same approach.
We appreciate the valuable feedback from our guests regarding the importance of sustainability for the travel sector. Scenic will not be providing print travel documentation, travel wallets or luggage tags before departure, as part of our ‘Cherish the Planet’ program. We appreciate your understanding, as Scenic is committed to reducing these materials to support our sustainability initiatives.
Making a booking with your travel agent, travelling as a group and cancellation policies.
No. We generally recommend that you make your booking with your preferred travel agent. They are well equipped and informed to help you make your Scenic reservations. Should you have any remaining enquiries then by all means contact the Member Help Desk by emailing firstname.lastname@example.org or by calling 1300 LOYALTY (0800 330 340 for members in New Zealand).
Yes, we recommend that you make your booking with your preferred travel agent.
Should you cancel a fully paid cruise or land journey prior to departure and do not receive a refund, the number of Scenic Status Points for this fully paid tour will count towards your Scenic Club tier status.
Generally not. Please enquire with the Member Help Desk by emailing email@example.com or by calling 1300 LOYALTY (0800 330 340 for members in New Zealand) or see your Scenic Agent
Using your Scenic Club membership with Emerald Cruises and Evergreen loyalty programs.
No. If you travel with Evergreen Tours or Emerald Cruises, you cannot have that cruise or tour count towards your Scenic Club tier status. This is because the products of Scenic, Evergreen Tours and Emerald Cruises are not the same.
Yes. In advance of a Scenic departure, you may choose (and must advise us) to have that Scenic cruise or land journey count towards your Evergreen Explorer tier status. If you choose to do this, all your Scenic Status Points will be transferred and this is not reversible.
Managing the details of your Scenic Club membership.
Please call the Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand) and our Member Services Team will be able to update your details for you.
To remove yourself from emails, click the ‘unsubscribe’ link located at the bottom of a Scenic email. Otherwise to remove yourself from our email or mailing lists, call our Member Help Desk on 1300 LOYALTY (0800 330 340 for members in New Zealand).
Please notify us by email to firstname.lastname@example.org or by mail to: Scenic Club Member Program, Scenic, Level 16, 4-6 Bligh Street, SYDNEY NSW 2000. Please note that as a member of Scenic Club that there are no obligations to purchase any additional tours or attend any events. The program is designed to provide extra recognition, offers and service for our guests.
*Guests who were recipients of an onboard credit as part of their booking in 2023 are eligible for a non-transferable credit extension during 2024. The guest must have a confirmed booking for a Scenic journey in 2024 and this will not be extended from 1st January 2025. Scenic reserves the right to modify or terminate this credit extension offer at its discretion, and all other terms and conditions of Scenic’s standard policies apply.
Yes, please keep me updated with the latest special offers, travel inspiration, product updates and event invites.