Scenic Group works closely with the Cruise Lines International Association (CLIA), Council of Australian Tour Operators (CATO), local, State and Federal governments to ensure our protocols meet and exceed the latest regulatory requirements. In addition we are implementing the newest insights that help us to safeguard the health and safety of our guests and staff, while ensuring a truly wonderful guest experience.
We continuously update our protocols to safeguard both the health and the experience of our guests.
^Flexible Booking Policy
To ensure guests can book with confidence, for all new 2022/2023 bookings Scenic Group are including a Flexible Booking Policy which allows guests to defer travel and transfer to an alternate departure or itinerary or cancel up to 60 days prior to travel, with no Scenic Group fees (3rd party fees may apply). For cancellations, the value of the booking will be applied as a Future Travel Credit (FTC) which is valid for 24 months. This flexible booking and cancellation policy excludes Russia, Canada, South America, Australia and New Zealand land touring. Please note, final payment due date will remain as per booking conditions; however, this flexible policy allows changes to be made up to 60 days prior to travel.
^Deposit Protection Plan:
Complimentary Deposit Protection Plan (DPP) has been included for 2022 Scenic Eclipse, Scenic Europe and South East Asia River Cruises and 2021 North America tours booked before the specified offer end date. This offer applies to new bookings only as is not applicable for re-bookings made with a Future Travel Credit voucher. The Complimentary DPP is not available on Russian cruise tours, Amazon and Galapagos cruises Dalmatia cruises, Australia and New Zealand tours, Africa tours, Egypt & Middle East cruise tours, Japan, China and Korea tours. Further information the DPP.
†Platinum Protection Plan:
The Platinum Protection Plan (“PPP”) is available for new river and ocean cruising bookings for travel after 1 January 2022 for Scenic and Emerald Cruises (“Eligible Booking”). The PPP must be purchased together with the Eligible Booking at time such booking is made and may not be added at a later date. The PPP is not available on Russian cruises, Russian cruise tours, Amazon and Galapagos cruises or land tours and the PPP is also not available to new bookings using a Future Travel Credit. If you have purchased the PPP with an Eligible Booking, and your Eligible Booking is cancelled due to a one or more Prescribed Reasons, any time on or before 31 days prior to your prior to the date your journey commences with Us, including flight arrangements, we will refund all money paid on your Eligible Booking, less the PPP Fee, airline cancellation fees, if any and travel agent administration fees; or if cancellation occurs at any time on or after 30 days but no later than 15 days prior to your prior to the date your journey commences with Us, including flight arrangements due to one or more Prescribed Reasons, we will refund 70% of the money paid on your Eligible Booking, after deducting the PPP Fee and travel agent administration fees. If you have booked a cruise with an applicable Fly Deal or other Earlybird Offer, any airline cancellation fees will be deducted from the refund amount if flights have been ticketed. The PPP is not an insurance policy and does not, nor is it intended to, replace any travel insurance or cancellation and interruption insurance. For full terms please see scenic.com.au/ppp.
