On behalf of the Scenic Group team, we hope that you and your families are all. We understand that you, our business and the travel industry will need to continue adjusting plans, as the Australian and New Zealand Government health, safety and boarder restrictions continue to evolve during this pandemic.
As we have previously advised, due to the continued Federal and State Government travel restrictions and international border closures, it continues to be impossible for us to operate our schedules for guests with bookings departing from Australia and New Zealand. This has required the temporary suspension of all Scenic Group (including Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours) departures up to 31 December 2020.
This situation is totally out of our control and the COVID-19 pandemic is a force majeure event, as defined within the Scenic Group terms and conditions. However, to support your future travel plans, Scenic Group will be providing a Future Travel Credit (FTC) for affected departures. Please note that the FTC Voucher value and following terms may vary depending on the specific suspension.
Our flexible policy for guests with bookings departing during this period:
To ensure your future travel plans will be protected, if you hold a:
Scenic Group River cruise departing from 1 November 2020 to 31 December 2020, Scenic Group will provide a 110% Future Travel Credit (FTC) Voucher for the amount paid to date
Scenic Eclipse Ocean cruise reservation departing from 1 November 2020 to 31 December 2020, Scenic Group will provide a 100% Future Travel Credit (FTC) Voucher for the amount paid to date
Scenic Group Land tour (including Egypt & Canada cruise tours) reservations departing from 1 November 2020 to 31 December 2020 will be provided a 100% FTC Voucher for the amount paid to date.
The flexible conditions for your FTC Voucher are as follows:
Valid for travel to re-book and commence through to 31 December 2023
The value of your FTC Voucher is based on the amount paid for your reservation to date
The FTC Voucher can be applied to any booking within the Scenic Group (Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours)
The FTC Voucher can be applied to any existing booking or when re-booking your future travel, and; Is fully transferrable to another guest
If you choose not to take up the option of the FTC voucher, you can opt to forfeit your future travel credit voucher under our standard terms and conditions.
Our flexible booking and cancellation policy for guests with river cruise, ocean cruise and international land tour bookings departing from 1 January to 31 March 2021:
All guests with a booking scheduled to depart from 1 January 2021 and guests considering a booking after that date, have the option to transfer their booking to an alternate date without a Scenic Group fee up to 30 days prior to departure.
Scenic Group will waive all cancellation fees with the value of the booking applied as a Future Travel Credit (FTC) and we will review the timing for the full payment at time of transfer. Please note, if you choose to cancel or transfer there may be third party fees applicable, which will be at the guests own expense.
We will continue to monitor the changing global situation and remain committed to doing our best to assist with your concerns and adjusting travel plans.
On behalf of the Scenic Group team, we are here to support you during this challenging period and look forward to exploring our precious world with you again very soon.