We have recently received notifications that the Association of Arctic Expedition Cruise Operators (AECO), has extended international travel restrictions around Norway until 31 December 2021. Also, the Centers of Disease Control (CDC) have also placed ongoing restrictions for ships cruising in US waters.
These travel restrictions, international border closures, quarantine requirements and extension of lockdowns in many countries, continue to make it impossible for us to fully operate our Scenic Eclipse Arctic season from 1 June to 30 September 2021, including the East Coast USA Adventure (701U) scheduled to depart on 27 September 2021.
This situation is completely out of our control and the COVID-19 pandemic is a Force Majeure Event, as defined within the Scenic Group terms and conditions.
For guests with a Scenic Eclipse 2021 Arctic Voyage departure between 1 June to 30 September 2021, or the East Coast USA Adventure 27 September 2021 Voyage departure, we will provide a Future Travel Credit (FTC) Voucher for the full amount that has been paid to date:
- Valid for travel commenced through to 30 June 2024
- The FTC voucher is based on the amount paid for your reservation to date.
- The FTC voucher can be applied to a river or ocean cruise booking within the Scenic Group (Scenic Luxury Cruises and Emerald Cruises).
- The credit can be applied to any existing booking or when re-booking your future travel.
- Is fully transferrable to another guest.
- Upon the expiry of the FTC Voucher on 30 June 2024, guests who choose not to travel may contact us to receive a cash refund equal to the amount paid.
For guests with international cruise bookings departing from 1 to 31 May 2021* and New Zealand tours departing 1 to 31 March 2021, we will provide a Future Travel Credit (FTC) Voucher for the amount paid to date.
For Ocean and River Cruise bookings, the flexible conditions for your FTC Voucher are as follows:
- Valid for travel commenced through to 30 June 2024.
- The FTC voucher is based on the amount paid for your reservation to date.
- The FTC voucher can be applied to a river or ocean cruise booking within the Scenic Group (Scenic Luxury Cruises and Emerald Cruises).
- The credit can be applied to any existing booking or when re-booking your future travel.
- Is fully transferrable to another guest.
- Upon the expiry of the FTC Voucher on 30 June 2024, guests who choose not to travel may contact us to receive a cash refund equal to the amount paid.
For International Land Tour bookings departing from 1 to 31 May 2021*, the flexible conditions for your FTC Voucher are as follows:
- Valid for travel commenced through to 30 June 2024.
- The FTC voucher is based on the amount paid for your reservation to date.
- The FTC voucher can be applied to a land tour, river or ocean cruise booking within the Scenic Group (Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises & Tours).
- The credit can be applied to any existing booking or when re-booking your future travel. The FTC is also fully transferrable to another guest.
- Upon the expiry of the FTC Voucher on 30 June 2024, guests who choose not to travel may contact us to receive a cash refund equal to the amount paid
*Excluding Australia & New Zealand touring in April/May 2021
With many people now planning and looking forward to travelling in 2022 and 2023, we are starting seeing significantly increasing demand for popular cruise and tour destinations, departures and suites.
To re-book your preferred departure with your Future Travel Credit, or if you have any questions regarding the above or the Future Travel Credit process, please contact your Scenic Agent or the Scenic Reservations team.
Our flexible booking and cancellation policy for guests with a River Cruise, Ocean Cruise and/or international Land Tour booking, departing from 1 June 2021 and/or Scenic Eclipse bookings departing from 5 October 2021, is as follows:
All guests with a booking scheduled to depart from 1 June 2021 to 31 December 2022 (or 31 December 2023 for Scenic Eclipse), have the option to transfer their booking to an alternate date without the Scenic Group fee, up to 60 days prior to departure. The value of the booking will be applied as a Future Travel Credit (FTC).
Please note, the final payment is due as per your booking conditions, and if you choose to cancel or transfer there may be third party fees applicable, which will be at your own expense. This flexible booking and cancellation policy excludes Russia, South America, Australia and New Zealand Land Touring.
We will continue to monitor the changing global situation and remain committed to doing our best to assist with your concerns and adjusting travel plans.
On behalf of the Scenic Group team, we are here to support you to plan and re-book your journey, using the Future Travel Credit vouchers. We all look forward to welcoming you soon.