Future Cruise & Land Journeys

Upcoming Bookings, Health & Safety

Our Commitment to Your Health & Safety

We appreciate that you have invested a lot of time into planning your holiday and we want to reassure you that at Scenic our commitment to our guests, the guest experience and their health, safety and wellbeing remains our key priority.  

For information about our Health and Safety protocols please refer to our Cruise with Confidence information:
 

Status of Upcoming Cruises & Land Journeys

International Cruise & Land Journeys

We are closely monitoring this constantly evolving situation. New updates relating to the suspension of operations will be provided approximately three months prior to your cruise or tour departure date. You can check the latest policy on our website. If your booking has been affected by a future suspension, you will be contacted as a priority.

Australia Land Journeys

Australia domestic land journeys are currently operating as scheduled. Our Operations and Reservations team are constantly monitoring the status of borders and hotspot areas. In the event of changes to restrictions, we will have a dedicated team contacting our affected guests and will be in touch as soon as possible to discuss your options.   

Future Bookings

  • Flexible Booking Policy
    All guests with a booking scheduled to depart from 1 July 2021 to 31 December 2022 (or 31 December 2023 for Scenic Eclipse), have the option to defer their booking to an alternate date or cancel without the Scenic Group fee, up to 60 days prior to departure. For cancellations, the value of the booking will be applied as a Future Travel Credit (FTC) which is valid for 24 months. Please note, the final payment is due as per your booking conditions, and if you choose to cancel or transfer there may be third party fees applicable, which will be at your own expense. This flexible booking and cancellation policy excludes Scenic Eclipse Kimberley cruises, Canada, Russia, South America, Australia and New Zealand Land Journeys.
  • Bookings Affected by Recent Suspensions
    If your cruise or land journey has been affected by a recent suspension of operations, your Scenic Travel Advisor or our Reservations Team will be in contact to discuss your travel arrangements. You will be provided with a Future Travel Credit (FTC), valid for up to 36 months, to allow you to reschedule your cruise or land journey. To re-book your preferred departure with your Future Travel Credit (FTC), or if you have any questions regarding the FTC process, please contact your Scenic Travel Advisor or the Scenic Reservations team. Bookings using your FTC can also be made online via our website using your voucher.
If you have any questions regarding the FTC process, please visit our suspension policy page or contact your Scenic Travel Advisor.
Frequently Asked Questions
Q. I have an Australia or New Zealand land journey which is close to departure and the borders are now closed or I live in a hotspot, what should I do?
A. If you are affected by a lockdown or for the state you are visiting, we will have a dedicated team contacting our affected reservations as soon as possible to advise of your options.  

Communication to impacted travelling guests will be sent at 30 days and 72hrs prior to departure, as required, to advise of any impacts to their itinerary. Guests will receive further information on Scenic’s Health & Safety policy in their final booking documentation. 
 
Q. What happens if I am on an Australia or New Zealand land journey with Scenic and a lockdown is announced?
A. We have a well-trained emergency team on standby who are located in head office as well as a team of ground staff who communicate regularly so we have the most up today information as possible. This team is available 24/7. They will work together with our staff on the ground and work out the best way to proceed.  
Q. What happens if there is a COVID case of a guest whilst on a land journey?
A. We will closely follow advice of the local health authorities and we will assist travelling guests with options to return home.
Q. When will Scenic provide the next update for guests who are booked on a cruise or land journey currently scheduled to depart?
A.

 For any new updates relating to suspension of operations, we will aim to provide updates approximately three months before your cruise or land journey is due to depart, you can keep up to date via our website, and if your booking is affected you will be contacted as a priority, at this time.

Travel Policy and Advisory Update: COVID-19 - Scenic°