Travel & Accommodation FAQ


Q.

Who will be escorting the tour?

 
A.

Your holiday is a special time and our Tour Directors and Cruise Directors make all the difference. From your very first day their warm greetings and professionalism signal the start of a wonderful rapport. For all land tours and cruises you will have the services of a Tour Director. Whilst on your cruise you will be taken care of by a Cruise Director. Our Directors have your best interests at heart and will take care of all arrangements for you.

Europe: Please note that that your city extension or land Tour Director will not join you on the cruise.

Q.

What is the quality like in European hotels?

 
A.

Europe’s tourist industry is centuries old and its hotels very often reflect the varied traditions and cultures of each country, so do not expect European hotels to be the same as those back home. You may find hotel rooms are slightly smaller. Most European hotel rooms do not have tea/coffee or ironing facilities in the room.

Please note: Single rooms in hotels are designed for one bed and as such in some locations, are smaller than twin rooms. Double bed rooms are on request only. We cannot guarantee that clients will receive a double bed at all properties due to limited availability with this configuration. In some cases, clients may be accommodated in twin share rooms.

Q.

What time can I check-in to my hotel?

 
A.

If your flight arrives before noon (usually 14.00 is check-in time) at the city where your tour starts, the hotel may not have your room available until mid afternoon. We endeavour to ensure that rooms are ready for your arrival times however this is not always possible and is outside our control. Some people use this time to explore the neighbourhood, shop or relax in the hotel public areas. On arrival at your hotel, please check to see if your Tour Director has already posted tour information in the foyer.

Q.

Are there likely to be changes to my itinerary?

 
A.

On certain occasions, for operational or local reasons, it may be necessary to change your hotel accommodation or a brochured attraction in a particular location. If this does occur, you will be notified of such changes as soon as possible.

Q.

Are laundry facilities available?

 
A.

Limited laundry facilities are available on board cruise vessels and costs are additioanl and the responsibility of the guests. When stay in a hotel you can generally arrange laundry direct with the hotel although it can be costly. Some hotels will provide an iron for you upon request.

Q.

Is there any specific Europe river cruise information I need to be aware of?

 
A.

 

  • Air Conditioning and Heating: All cabins have individually controlled air conditioning, allowing you to regulate the temperature to your own needs.
  • Bicycles: We provide bicycles on board for your convenience and we encourage you to take the opportunity to make use of the many scenic rides along the waterways and local villages. A safety helmet and bike lock is provided. Please contact reception for bookings.
  • Butler Service: A personal butler is available at all times for guests in our Royal, Junior Suites and all cabins located on the Danube Deck. Your service includes: packing and unpacking, complimentary ironing for two items per person per day, shoeshine, arranging cocktail drinks with friends, reservations for any additional requests such as theatre tickets, limousines, shore arrangements, salon appointments and more. Our cabin attendants are happy to deliver drinks to guests staying in other cabins at any time. The mini bar will be restocked daily. Please advise us if you require any additional drinks in your cabin. Housekeeping staff are available to serve you at any time.
  • Cabin Allocations: Please be aware that cabin allocations as per your Booking Summary are subject to change. Once on board your Cruise Director will be available should you have any queries.
  • Changes in Programs: Scenic Tours reserves the right to change vessels at any time for any reason including water level problems, excessive winds or ‘force majeure’ event. In the event of water level problems on stretches of any river, it may be necessary to operate part of the itinerary by motor coach. If this occurs, the ship detailed in your documents may change. For further details please refer to our full Terms and Conditions.
  • Cruise Director: Whether you’re looking for theatre tickets, a local landmark or a service to the nearest golf course, our Cruise Director or the team at Reception look forward to taking care of you and also offer helpful suggestions.
  • Cuisine & Dining Room Service: You’ll enjoy fine cuisine and excellent views in your ship’s dining room, featuring a warm decor, large windows, and white-linen and china table settings. Our professional chefs will create unique menus for you that feature regional specialties.Guests will enjoy complimentary wine, beer or soft drink with both lunch and dinner whilst dining on board the ship. Passengers may also bring a bottle of their own favourite wine to dinner to enjoy at their table. Should you care to avail yourself of this service, there will be a corkage fee of approximately $5.00 per bottle, charged to your passenger account. Please note: If you bring your own alcohol aboard, it can only be consumed in the dining room as described above, or in your cabin. Consumption of alcohol purchased outside the ship is not permitted in the lounge or public areas. Complimentary beverages are not available during any land excursion or if there is an alteration to your cruising itinerary that involves third party operators including hotels and restaurants. Open-table, single seating for all meals: Each meal is open seating and reservations of any kind are not accepted. Dinner has only one designated time for its open seating, announced each day aboard ship.
  • Currency/Exchange of Money: We offer an on board currency exchange service. Contact Reception for more information when on board.
  • Dietary Requests: If you have special dietary requests, please advise your travel agent or Scenic Tours at least 2 weeks prior to departure, and also advise the your Cruise Director. Please note that facilities to accommodate special dietary requests on board are limited and, while the chefs will try to accommodate requests, no guarantees can be made.
  • Dining times: Dining times for all meals may vary depending on the day’s sightseeing and sailing schedule, but in general, meal times are as follows: Breakfast: 07.00-09.00, Lunch: 12.00-13.30, Dinner: 19.00-21.00.
  • Dining: It is our pleasure to provide a maitre d' seating service for your convenience and comfort at the Crystal Dining Room for all meals. We operate an open seating service. Having a free choice of seating allows you to join friends for dinner as you wish. Breakfast and lunch are a full buffet service offering a wonderful selection of hot and cold dishes. Dinner will be à la carte and will be served personally. Beer and wine is included during the lunch and dinner service.
  • Docking at European Ports: When docking at some European ports there may be several other cruise ships docking at the same place. During port stops, ships may dock side-by-side, obstructing views and requiring you to pass through other ships to embark and disembark. To embark and disembark in these circumstances, a walkway is established between neighbouring ships, and passengers simply walk through to the shore.
  • Dress code: The dining-room dress code is casual, though most travellers dress nicely for the Captain’s Welcome Reception and Farewell Dinner.
  • Electricity: On board electricity is 220 volt.
  • Elevator/Chairlift: The ship has one elevator, however, the elevator only provides access from the main deck to the boat deck. It does not go to the Sun deck. The ship is not equipped with wheelchair access.
  • Embarkation/Disembarkation: On the day you board your ship, your cabin will be available at around 14.00. On the day of disembarkation, your cabin will no longer be available after breakfast. You may sit in the ship’s lounge or on the Sun Deck until disembarkation.
  • Hair Salon: There is a hair salon/hairdresser available. Appointments can be made through the ship's reception desk.
  • Hairdryers: Hairdryers are in each cabin.
  • Laundry: Laundry service is available for a fee. Please note: neither self-service laundry facilities nor dry cleaning services are available.
  • On board Account: All purchases are charged to your on-board account. The final bill can be settled in cash or by credit card at the end of the cruise. The currency on board the ship is the Euro.
  • On board Language: The official language on board is English. All staff, crew and local guides speak fluent English. All announcements and lectures will be presented in English.
  • On board Shop: On board your ship you will find a small souvenir shop which sells only certified authentic local products. (Please note that the shop does not sell personal items such as toothbrushes or other toiletries.)
  • Passports: It is a requirement of the European Authorities that passports be available for inspection at any time. Therefore we will keep your passport secure in our safe at Reception.
  • Portobello's Italian Restaurant on Europe cruises or L’Amour Restaurant on France cruises: Scenic Cruises are pleased to offer a second dining experience on board our ‘Scenic Space-Ships’. Every guest has the opportunity of dining in this intimate environment at least once per 14 night cruise.
  • Pre-Paid Money Cards: Please note Scenic Cruise Ships are unable to accept Cash Passports, Travelex Cards or similar as they do not have a function to refund on these cards.
  • Reception: The reception desk is staffed 24 hours a day.
  • Recreational Facilities: These include a sun deck with lounge, library, and lounge with bar and dance floor.
  • Refreshments: All Scenic Cruises provide an additional specialised tea and coffee service for your enjoyment at no additional charge. This self-service, state-of-the-art facility is located in the lounge and available at your convenience.
  • Tap Water: We recommend you avoid drinking the ship's tap water, one 1.5 L bottle of water per cabin is provided complimentary daily. For all port stops, it is best to drink bottled water. Not Included Items: Specialty coffee/teas, soft drinks, alcoholic and other beverages, laundry, phone calls and other items of a personal nature are not included in your cruise cost.
  • Tea/Coffee: The making of tea and coffee in cabins is prohibited by law for safety reasons.
  • Televisions: Staterooms have televisions featuring channels with some U.S. or English programming.
  • Tipping: All gratuities and tipping on land tours and river cruises whilst with Scenic Tours are included. However, if you wish to show your gratitude for exceptional service you are welcome to do so in the box provided at Reception at the end of the cruise.

 

Q.

Is there anything specific I should be aware of on the cruise ship through Russia and travelling in the Ukraine?

 
A.

 

  • Electricity: The electric current in Russia is 220V with European-style outlets. Aboard the ship, the cabins are equipped with both 110V and 220V, European-style outlets. If you bring any small appliances, you might need a standard European plug adapter (and a transformer in the 220V plugs) in order to operate them in your cabin. Since transformers tend to burn out, we suggest you take only dual voltage appliances that work on both 110 and 220/240 voltage. Transformer/adapter kits can usually be found at your local hardware store. Another option is to use battery-charged appliances—then you don’t need a plug adapter or transformer, just an ample supply of batteries.
  • On board Language: The on board language is English. Your Cruise Manager and all key staff and tour guides speak English and all shipboard announcements and lectures are in English. More junior shipboard crewmembers will speak and understand English, but may not be completely fluent.
  • Lounge/Bar: There are two bars on board, open from 10.00-Midnight. The bars offer soft drinks, beer, wine, and liquors for sale. Prices are in Russian rubles and payment is accepted only in Russian rubles. U.S. dollars and Euros are not accepted. Bills can be charged to the room account.
  • Medical Services: Our fleet adheres to stringent European safety standards. In addition to an emergency call button in all cabins, the ship also features fully staffed reception desks, 24 hours a day. A physician is on board to provide professional first aid and medical advice in case you need these services.
  • Newspapers: English language newspapers are extremely limited in the rural areas of Russia through which you travel. You are likely to find them only in St. Petersburg and Moscow.
  • Schedules and activities are subject to change depending upon river water levels, port accessibility and weather conditions. We appreciate your understanding if changes to the listed itinerary need to be made. Costs for optional tours are approximate; actual costs will be quoted on board. Due to mechanical problems with the fountains at Peterhof Palace and the scheduled times of our tours, the fountains may not be working during your visit.