Identifying and attending to our guests’ wishes, even before they know what they need themselves is what we call the Scenic “Nth Degree”. Our goal is to think of everything possible to make your time with us a wonderful experience, so you can focus on marvelling at the treasures along the river and enjoying the on board amenities. Think of it as “luxury your way”, because no two people are the same and everyone’s holiday plans are unique.

From the Captain to the cocktail makers behind the bar, the chefs, wait staff and the wellness team, the Scenic-trained team are dedicated to ensuring everyone feels at home. There are some on board team members you may not meet, however they are behind the scenes ensuring everything goes to plan.

It’s more than just taking care of you. It’s ensuring your entire river cruise is truly carefree by tending to every little detail, from your morning skim latte to your evening nightcap.

All Scenic Captains are selected for their experience and expertise, ensuring a safe and smooth cruise. On Scenic Space-Ships, the Captain and their team can be found in the wheelhouse on the Sun Deck and will also come to meet guests and answer any questions you may have during briefings.

Scenic’s river Cruise Directors are the best in the business. They ensure every moment of your trip is flawless and will be your main point of contact throughout your river cruise. They provide daily briefings and updates and are experts on your chosen destination. The Cruise Director also manages all cruise logistics including port stops, embarkation, disembarkation and shore excursions. Should you have any concerns, they will assist you in any way possible. 

The Hotel Manager is in charge of the accommodation operations on board and the team. They will be another key contact for you during your cruise and you will see them most evenings during briefings for the following day.

Our expert butlers are dedicated to providing you with a 5-star experience every day. Each butler has been trained to meet Scenic’s high standards of ‘nth degree’ service. The butler can bring your morning coffee or tea to your suite, take care of your laundry, shine your shoes, deliver premium beverages to your suite and replenish your mini-bar. We understand that luxury is in the finer details and by offering butler service to all guests we are able to provide an incomparable level of 5-star service with personal attention to detail.

The exceptional food and beverage experiences curated by our award-winning chefs will elevate the sense of luxury on your Scenic river cruise. Our chefs draw inspiration from the regions you travel through and ensure all food is fresh, seasonal and regional. From fine dining to relaxed café meals, there’s a venue and a menu to suit all guests. Our chefs create a daily menu to suit all palates including healthy/low carb and vegetarian options. 

Our enthusiastic wait and bar staff are on hand to help you choose the perfect beverage to go with your meal. They will remember your favourite tea, coffee (or even Champagne) at breakfast, and whether you prefer red, white or local beer at lunch and dinner. They will recall if you prefer a cocktail, mocktail or premium spirit as you’re watching the landscape pass by. Their consideration of your personal preferences will amaze you. 

Each Scenic Space-Ship and Scenic Spirit have a dedicated Wellness Team. Facilities include a spa with massage services* and a hair salon*, a gym, healing Salt Therapy Lounge on select Space-Ships in Europe and steam-sauna on the Mekong. There is also sunrise yoga and Tai-Chi on the Sun Deck with the team. The Wellness Team are always available to soothe, relax or revive. 

*Additional cost applies.

In South East Asia on the Mekong River, your Tour Director is with you from arrival to departure including on your river cruise. Think of them as your travel guide, storyteller, art expert and historian rolled into one. Handpicked by Scenic, most have been sharing their expertise with Scenic guests for many years.

Our local guides are important members of our onshore team. They are the storytellers who will show you the wonders of our ports of call during your Scenic Enrich and Scenic Freechoice activities. We believe nobody knows a location quite like someone who lives there. They will take you off the beaten track to explore the little known gems and share anecdotes to immerse you in the local history and culture.