Meet the team

When you embark on your Scenic river cruise in Europe, you can do so with the assurance that we’ve taken care of all the small details. Each facet of your well-being and peace of mind has been considered to ensure your time with Scenic is memorable for all the right reasons. 
The expert on board team are dedicated to delivering an exceptional level of luxurious service, with personal attention to detail. They will provide opportunities for you to tailor your journey to your own preferences and be on hand to ensure you love every moment of your trip.

What is Nth degree service?

Identifying and attending to our guests’ wishes, even before they know what they need themselves is what we call the Scenic “nth degree”. Our goal is to think of everything possible to make your time on the Scenic Space-Ship a wonderful experience, so you can focus on marvelling at the treasures along the river and enjoying the on board amenities. Think of it as “luxury your way”, because no two people are the same and everyone’s holiday plans are unique.

From the Captain to the cocktail makers behind the bar, the chefs, wait staff and the wellness team, the Scenic-trained team are dedicated to ensuring everyone feels at home. There are some on board team members you may not meet, however they are behind the scenes ensuring everything goes to plan.

Meet the team

The Captain & Team

Each ship’s captain is specifically selected for their experience and expertise navigating Europe’s rivers to ensure your safety at all times. The Captain and their team can be found in the wheelhouse on the Sun Deck and will also come to meet guests and answer any questions you may have during briefings.

Cruise Director

Scenic’s river Cruise Directors are the best in the business. They ensure every moment of your trip is flawless and will be your main point of contact throughout your river cruise. They provide daily briefings and updates and are experts on your chosen destination. The Cruise Director also manages all cruise logistics including port stops, embarkation, disembarkation and shore excursions. Should you have any concerns, they will assist you in any way possible.

Hotel Manager & Team

The Hotel Manager is in charge of the accommodation operations on board and the team. They will be another key contact for you during your cruise and you will see them most evenings during briefings for the following day.

Butler

Our expert butlers are dedicated to providing you with a 5-star experience every day. Each butler has been trained to meet Scenic’s high standards of ‘nth degree’ service. The butler can bring your morning coffee or tea to your suite, take care of your laundry, shine your shoes, deliver premium beverages to your suite and replenish your mini-bar. We understand that luxury is in the finer details and by offering butler service to all guests we are able to provide an incomparable level of 5-star service with personal attention to detail.

Chefs & Wait Staff

The exceptional food and beverage experiences curated by our award-winning chefs will elevate the sense of luxury on your Scenic river cruise. Our chefs draw inspiration from the regions you travel through and ensure all food is fresh, seasonal and regional. From fine dining to relaxed café meals, there’s a venue and a menu to suit all guests. Our chefs create a daily menu to suit all palates including healthy/low carb and vegetarian options. 

Our enthusiastic wait and bar staff are on hand to help you choose the perfect beverage to go with your meal. They will remember your favourite tea, coffee (or even Champagne) at breakfast, and whether you prefer red, white or local beer at lunch and dinner. They will recall if you prefer a cocktail, mocktail or premium spirit as you’re watching the landscape pass by. Their consideration of your personal preferences will amaze you. 

Wellness Team

The on board Wellness area on Jewel Deck is complete with massage services* and a hair salon*, a gym and healing Salt Therapy Lounge on select Space-Ships. There is also sunrise yoga on the Sun Deck with the team. The wellness team are always available to soothe, relax or revive. 
*Additional cost applies.

Local Guides

Our local guides are important members of our onshore team. They are the storytellers who will show you the wonders of our ports of call during your Scenic Enrich and Scenic Freechoice activities. We believe nobody knows a location quite like someone who lives there. They will take you off the beaten track to explore the little known gems and share anecdotes to immerse you in the local history and culture.

Sincere Hospitality

We know it’s the personal touches that make your river cruise special. Our on board team is committed to providing consistent and sincere 5-star hospitality to all guests. It’s one of the things that brings Scenic guests back to our Space-Ships time and time again.

Commitment to Health & Safety

We understand the importance of maintaining your health and wellness whilst travelling. Our team is working closely with the Cruise Lines International Association (CLIA) and government health agencies to implement a full range of health and wellness measures for the resumption of our river cruise operations. Read further information on these policies.