You may also be liable to pay cancellation fees to air carriers and other third parties.

4.9 We may vary Your Tour Price at any time before You have paid the Tour Price in full to the extent necessary to meet any increase in the Tour costs for reasons outside Our control, including airfares, fuel, government taxes and charges, exchange rate fluctuations or other Tour related costs or tariffs. We will not vary the Tour Price after We have received the total Tour Price from You, regardless of any increases in the costs incurred by Us. We will notify You of any such variation using the Guest Contact Details.

4.10 You are responsible for and must pay for all costs and expenses incurred by You as a result of any change made by You to Your Itinerary after Your Tour Departure Date. This includes changes due to illness or other personal reasons.

5. Cancellation, delays and changes to Your Itinerary

5.1 Although we reserve the right to cancel, delay or alter a Cruise for operational reasons, we will generally not cancel or consolidate a Cruise due to lack of passenger numbers. However, if minimum passenger numbers are not met, we reserve the right to limit the facilities, amenities and activities available on the Cruise Vessel. 

5.2 We will use reasonable endeavours to make any decision to cancel or delay a Tour or Cruise, and to notify You of that decision, at least 60 days prior to the scheduled Tour Departure Date.

5.3 If We cancel or delay the departure of a Tour by 7 days or more, for whatever reason, before departure for any reason other than as a result of the occurrence of a Force Majeure Event:

(a) We will use reasonable endeavours to offer You the closest available Tour or Cruise departure. If the proposed alternative Tour or Cruise is:

(i) cheaper than Your original Tour Price, We will refund the difference to You; or

(ii) more expensive than Your original Tour Price, You must pay the difference to Us;

(b) if You accept the proposed alternative Tour or Cruise, Your Itinerary will be amended accordingly and We will give You an updated Itinerary;

(c) if You do not accept the proposed alternative Tour or Cruise within 7 days of being notified by Us of the alternative, We will cancel Your Booking and terminate the Contract, refund to You all monies paid directly to Us and will have no further liability to You; and

(d) We are not liable for any third party costs You may incur, which We have not booked on Your behalf, for example airfares or other arrangements booked independently through or paid to a travel agent.

5.4 If, as a result of the occurrence of a Force Majeure Event, We;

(a) cancel or delay the departure of a Tour We will:

(i) cancel Your Booking and terminate the Contract;

(ii) issue You with a Future Travel Credit to the value of all monies You have paid directly to Us for the cancelled Booking; and

(iii) not refund any amounts You have paid directly to Us for the cancelled Booking; and

(b) cancel a Tour after commencement We will:

(i) cancel Your Booking and terminate the Contract;

(ii) issue You with a Future Travel Credit to the value of the unused Tour Price You have paid directly to Us for the cancelled Booking; and

(iii) not refund any amounts You have paid directly to Us for the cancelled Booking; 

(c) if We issue a Future Travel Credit to You:

(i) You may apply It towards any future booking for a Tour with a Tour Departure Date within 24 months after the date on which We cancel Your Booking;

(ii) You may, with our prior written consent, which we will not unreasonably refuse, transfer it to another person to apply towards any future Booking for a Tour with a Tour Departure Date within 24 months after the date on which We cancel Your Booking;

(iii) its use for any future booking Is subject to availability;

(iv) It Is not redeemable in whole or in part for cash and will expire to the extent It Is not used; and

(v) You (or the person to whom It Is transferred) must pay any shortfall between the value of the Future Travel Credit and the Tour Price for the new Booking in accordance with clause 3 of these Conditions. 

5.5 We will use reasonable endeavours to provide the Tour You have booked in accordance with Your Itinerary. However, due to the nature of travel, it may not always be possible for Us to adhere strictly to Your Itinerary and the Operator may need to make alterations to the Tour or Your Itinerary, before or after the commencement of the Tour. Where, due to circumstances outside the Operator’s control, We are unable to provide the Tour in accordance with Your Itinerary, We will use reasonable endeavours to:

(a) give You reasonable notice of any alterations, but there may be circumstances beyond Our control in which alterations will be required with little, or no, advance notice; and

(b) provide or arrange appropriate alternative activities, transport and accommodation as required.

5.6 The circumstances in which Your Itinerary or the Tour may be altered include:

(a) tidal waters or high or low water levels in any ocean or sea, river, canal, bay, cove or port;

(b) port closures or port restrictions due to weather or other operational reasons 

(c) lock closures, unscheduled vessel maintenance or other operational reasons;

(d) road, river, ice or weather conditions;

(e) national or local holidays affecting the closure of public buildings or attractions;

(f) Force Majeure Events; 

(g) emergency events, accidents, injuries or other incidents involving You or other passengers; and

(h) any other event beyond Our control.

5.7 Alterations to Your Itinerary or the Tour may include:

(a) substitution of vessels for part or the whole of a Tour;

(b) cabin changes on a vessel;

(c) substitution of another port or anchor location;

(d) additional embarkations and disembarkations;

(e) substitution of alternate transportation, including the use of motor coaches;

(f) substitution of hotel accommodation for accommodation on a vessel; 

(g) alterations to arrival and departure times; 

(h) alterations to sightseeing activities; and

(i) reductions or increases in the time spent at a location.

5.8 If We or the Operator substitute any vessel, motor coach or accommodation under this clause 5, We or they will use reasonable endeavours to provide You with a substitution of equivalent specification or quality, but some services and facilities may not be available for all substitute arrangements.

5.9 Any changes to Your Itinerary will be notified to You:

(a) if prior to Your Tour Departure Date, by phone, email or post using the Guest Contact Details or via Your travel agent; or

(b) if during Your Tour, personally by Your Cruise Director or Tour Director.

5.10 To the maximum extent permitted by law, You agree that We are not liable to You for, and You release Us from, any cost, claim, loss, damage or expense whatsoever arising either directly or indirectly in connection with any alteration to Your Itinerary or substitution carried out in accordance with this clause 5, including without limitation any:

(a) claim for distress, disappointment or loss of enjoyment arising from the alteration;

(b) additional personal expenses incurred by You, including for food, beverages and personal items; or

(c) costs associated with any other travel arrangements affected by the changes, including any costs and expenses incurred by You for cancelling or changing those other arrangements or arising from a failure to meet a connection.

6. Your Tour obligations

6.1 For the comfort and safety of You and Your fellow passengers and other people, You must follow the Captain, Discovery Team Leader and Cruise Director’s instructions at all times. 

6.2 If We, the Captain, Discovery Team Leader or Cruise Director or Our staff or any Service Provider consider You are negatively affecting Your own health, safety or enjoyment, or that of other passengers, including by refusing to comply with instructions of the Captain, Discovery Team Leader or the Cruise Director, We may terminate the Contract and withdraw You from the Tour with immediate effect. If it is reasonably practicable to do so, the Captain, Discovery Team Leader or Cruise Director will provide a warning to You and allow You an opportunity to rectify Your behaviour before We withdraw You from the Tour.  

6.3 If You are withdrawn from the Tour under clause 6.2, You must make Your own travel and other arrangements at Your own expense and We are not liable to You for any loss, cost or damage You may suffer or incur.

6.4 You must have a valid passport with an expiry date of at least six (6) months after the last scheduled day of Your Tour. 

6.5 You must ensure that You obtain prior to the Tour Departure Date all required entry visas for all countries to be visited during the Tour, as failure to obtain correct documentation may affect Your participation in certain shore excursions and entry to certain countries during the Tour. 

6.6 If You do not have the correct visa or other documentation necessary to enter a country or participate in any aspect of a Tour (“Documentation”):

(a) We will not refund to You all or any portion of the Tour Price; and

(b) You will be responsible for any costs You incur as a result of Your failure to obtain the required Documentation, including any costs associated with re-joining the Tour. 

6.7 If You are unhappy with something that does or does not happen on Your Tour, You must first use all reasonable endeavours to negotiate with Us in good faith to settle the dispute before commencing proceedings in any court or tribunal. In the first instance You should raise Your concern with the Tour Director or the Cruise Director as soon as reasonably practicable, as it may be possible for them to take steps to resolve Your concern with minimal delay.

7. Notification of General Risks

7.1 You acknowledge and agree that there are general risks associated with travelling, which are beyond Our control and We are not liable to You for any loss, cost or damage You may incur as a result of these general risks. Such general risks include: 

(a) Tour variations or interruptions caused by road, river, ocean or sea, ice or weather conditions; national or local holidays affecting the closure of public buildings and attractions; Force Majeure Events; tidal water levels, high water levels; low water levels; flooding; unfavourable ice, or weather conditions; port or lock closures; unscheduled vessel or vehicle maintenance; or any unforeseen events or emergency situations

(b) changes to the Tour and Your Itinerary in the circumstances described in clause 5.6 of these Conditions;

(c) forces of nature; illness; flight schedule changes or cancellations; loss of luggage; epidemics or pandemics; political unrest; accidents; acts of terrorism or other criminal acts; changes to government visa or travel requirements; or

(d) other circumstances beyond Our control.

7.2 You must make Your own enquiries regarding Your Tour, including being aware of any relevant government travel safety warnings.

8. Liability 

8.1 Nothing in these Conditions or the Contract operates to exclude, restrict or modify the application of any provision of the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any equivalent State or Territory legislation, the exercise of a right conferred by such a provision, or any of Our liability for breach of a guarantee, condition or warranty implied by such a provision, where it is unlawful to do so. All exclusions and limitations of Our liability under the Contract must be read subject to this clause.

8.2 You acknowledge and agree that We accept no responsibility and will not be liable to You (or any third party) for any loss, cost or damage (including loss of enjoyment) suffered directly or indirectly in connection with: 

(a) any Tour risks or other aspects of the Tour disclosed to You in the Contract; 

(b) any change to Your Itinerary or delays in departure or arrival times of aircraft, vessels or otherwise during the conduct of the Tour; 

(c) any loss or damage to Your baggage or belongings; 

(d) any personal injury or death resulting from the acts or omissions or negligence of any third parties providing goods or services to You during the Tour, including air carriers, hotels, shore excursion operators, restaurateurs, transportation providers and medical personnel; or 

(e) any disappointment or loss of enjoyment due to circumstances outlined in the Contract or otherwise beyond Our control. 

8.3 Subject to clause 8.1, but despite any other provision of the Contract, and to the extent permitted by law, Our maximum liability to You or any third party (including any claims of negligence by Us) is limited to the Tour Price You have paid to Us. 

8.4 To the maximum extent permitted by law and subject to clause 8.1, You acknowledge and agree We are not liable to You, under any circumstances, for any loss of enjoyment, opportunity, profit, savings, revenue or interest or any other consequential or indirect, incidental, special or punitive loss, damage or expenses.

8.5 To the extent permitted by law, all express or implied warranties, guarantees, representations, or terms are expressly excluded. Where the law implies any guarantee, condition or warranty which cannot be excluded, Our liability to You for breach of such an implied guarantee, condition or warranty is limited, to one or more of the following at Our option: 

(a) in the case of goods: the repair of goods, replacement of goods, the supply of equivalent goods or the cost of repair, replacement or supply of equivalent goods; or 

(b) in the case of services: supplying the services again or payment of the cost of supplying the services again.

8.6 Subject to clause 8.1, You acknowledge and agree that where Your Tour, any part of Your Tour, accommodation, flights or any other good or service are not directly provided by Us, but is provided by a Service Provider, in the event of any dispute or claim including for loss, damage, breach of contract or negligence arising from the conduct of the Service Provider, You must pursue Your claim directly against the relevant Service Provider.

9. Force Majeure Event

9.1 If the performance of Our or a Service Provider’s obligations is prevented, delayed or materially affected by the occurrence of a Force Majeure Event, those obligations are suspended for the duration of the Force Majeure Event. 

9.2 We may cancel or delay a Tour as a result of the occurrence of a Force Majeure Event which prevents, materially affects or delays, or which we reasonably determine is likely to prevent, materially affect or delay, Our or a Service Provider’s ability to provide the Tour:

(a) in accordance with the Contract; or 

(b) to a standard which We consider will meet the reasonable expectations of the Tour participants.

9.3 We will use reasonable endeavours to give You notice as soon as reasonably practicable of the occurrence of a Force Majeure Event that prevents, materially affects or delays, or Is likely to prevent, materially affect or delay, the performance by Us or a Service Provider of our obligations under the Contract.

9.4 If we cancel or delay a Tour in the circumstances described in clause 9.2:

(a) to the maximum extent permitted by law, Your sole and exclusive rights and remedies will be those set out in clause 5.4 of these Conditions; 

(b) You acknowledge and agree that We are not otherwise liable for any delay or failure by Us or a Service Provider to perform Our obligations under the Contract, resulting from or as a consequence of the Force Majeure Event.

10. Privacy and Data Protection

10.1 In order for Us to process Your Booking and provide the Tour to You, You will need to provide to Us, and We will need to use Personal Information. We will need to provide Your Personal Information to Service Providers, as well as customs and immigration authorities. We may also provide Your Personal Information to security and credit checking organisations. Some of the persons to whom We provide Your Personal Information are located overseas, including in countries that may not provide the same level of protection of Personal Information as Australia. By making a Booking You give Us Your consent to use and disclose Your Personal Information in the manner described in this clause 10.1.

10.2 We may also use Your name and the Guest Contact Details for marketing purposes, unless You tell Us that You do not want Us to do so. You may do this by contacting the Customer Service Contact Address.

10.3 We will otherwise deal with Your Personal Information in accordance with Our privacy policy, which can be found on Our Website or provided on request.

11. General Provisions

11.1 We may only waive a right or remedy created under these Conditions in writing. Our delay in exercising a right or remedy does not constitute a waiver of that right or remedy, nor does any waiver by Us (either wholly or in part) operate as a subsequent waiver of the same or any other right. 

11.2 The Contract is governed by the laws in force in New South Wales, Australia. 

11.3 The parties submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts competent to hear appeals from those courts.

11.4 Any term which is, by its nature, intended to survive termination of the Contract survives termination.

11.5 In these Conditions, unless the context otherwise indicates a contrary intention: 

(a) headings are for convenience only and do not affect interpretation; 

(b) singular includes the plural and vice versa; 

(c) a reference to a party includes its successors, permitted assigns, administrators and substitutes; 

(d) where a word or phrase is defined, its other grammatical forms have the corresponding meaning; 

(e) the word ‘include’ in any form is not a word of limitation; 

(f) no rules of construction apply to Our disadvantage on the basis that these Conditions or the Contract were prepared by Us; 

(g) a reference to a natural person includes their personal representatives; and 

(h) a reference to a body (including institute, association or authority) which ceases to exist or whose powers or functions are transferred to another body is a reference to the body which replaces it or which substantially succeeds to its powers or functions.

11.6 The Tour Brochure is valid for Tour Departure Dates during the Validity Period unless otherwise indicated in Your Itinerary, and supersedes all previous brochures.

12. Important notices about Your Tour

12.1 Tour Participation 

(a) Special needs: We welcome You if You have a disability or other special need, provided You are accompanied by a companion capable of providing all the assistance You require. Please note that although We will use reasonable endeavours to provide You with all the activities on Your Itinerary, depending on Your disability, You may not be able to participate in every activity and the Captain, Discovery Team Leader or Cruise Director will have the right to refuse Your participation if the Captain, Discovery Team Leader or Cruise Director believes Your health and safety or the health and safety of any other person may be impacted by Your participation. You must advise Us (or Your travel agent) of any disability, medical condition or dietary requirement at the time of Booking. 

(b) Facilities: It is important to note that:

(i) for safety reasons, passengers in wheelchairs cannot be carried on boarding ramps (which may be steep due to water levels) whilst the vessel is tied up or at anchor, or on to motor coaches, tenders, Discovery experiences including but not limited to Zodiacs, kayaks and submarine; and

(ii) collapsible walkers may be taken onto tender vessels for transfer to shore for the included touring. Walkers are however unable to be taken on the zodiacs at any time due to space restrictions. The walkers will be stored in the guest’s suite – there is no additional storage space on board.

(iii) guests must be able to walk up/down stairs in the event of an emergency to reach emergency evacuation points.

(iv) motorised scooters cannot be used on board

(v) wheelchairs and walkers can be carried in the luggage compartment of motorcoaches subject to space limitations.

(vi) embarking and disembarking the tenders, Zodiacs, kayaks and submarine are via a mud room/change room with steps leading to a marina platform and requires the ability to step into and out of these vessels unaided.

(c) Our discretion: We may, in Our absolute discretion, decline Your Booking if We are of the view that: 

(i) We cannot adequately provide for any or all of Your special needs; 

(ii) Your health, safety or enjoyment, or that of any other passengers attending the Tour may be at risk; or 

(iii) You cannot or will not abide by any reasonable directions of the Captain, Discovery Team Leader or Cruise Director. 

12.2 Cruises
If Your Tour includes a Cruise, the following provisions apply:

(a) Deckplan: The deck plan, cabin sizes, images, inclusions and cabin layout in the Tour Brochure are indicative only and may vary. Pictured representations of cabins or rooms in Tour Brochures are not drawn to scale. Suite dimensions within each category may vary in size depending on their location on each deck. Suite measurements are based on gross calculations and include internal technical spaces.

(b) Cruise Cabins: Your Tour Price is based on the Cabin category indicated in the Tour Brochure. Upgrades are subject to availability and will be at an additional cost.

(c) Port arrival and departure times: arrival and departure times are an indication only and are always subject to change without notice.

(d) Cruise Itinerary: we reserve the right to substitute or cancel scheduled ports of call which, in our sole judgement and discretion, is justified for any reason and to do so without liability for any loss whatsoever to guests as a result of said change(s).

(e) Photography: Our tours offer some of the most spectacular and beautiful photographic scenery in the world. However, We cannot guarantee that every scene or highlighted featured in a Tour Brochure or Itinerary will be available on each Tour. No refund or other compensation will be available for any resulting missed scene or photographic “opportunity”. 

(f) Smoking: Smoking is limited to designated smoking areas during Your Tour. 

(i) You acknowledge that We may restrict smoking to specific times and locations during Your Cruise for the comfort of all passengers. 

(ii) Smoking is not permitted on coaches or such other places as nominated by Us from time to time. 

(iii) Although We will use reasonable endeavours to ensure there are opportunities for You to smoke during the Tour, We cannot guarantee such opportunities will be available.

(g) Noise, vibration and odour: While the Operators take reasonable steps to minimise noise, vibration and odours on the cruise vessels, You acknowledge and accept that some noise, vibration and intermittent odours may be experienced on vessels, and that We accept no responsibility, and will not be liable to You in relation to any such noise, vibration or odour.

(h) Medical Services: 

(i) A medical centre is available onboard Scenic Eclipse and will be staffed according to the destination.

(ii) Due to the large number of passengers on board, We cannot provide a personal escort for medical visits.

(iii) We are not, and our Service Providers and the Operators are not, liable regarding the provision of any medical care You may require or choose to accept during your Tour.

(iv) You acknowledge that Antarctica, the Americas, Transatlantic crossings and the Arctic & Fjords regions are remote areas with limited medical facilities available.

(i) Currency and credit cards

(i) All purchases on board a charge to Your shipboard account. The on-board currency is the US Dollar. 

(ii) Shipboard accounts may be paid by US Dollar or credit card. 

(j) Wi Fi and Internet Service: Internet facilities are available on board up to a pre-determined limit per suite at no additional charge. Any additional usage will be charged to the guest’s suite.  

(i) Complimentary Internet service does not apply to any third-party suppliers.

(ii) Internet availability and quality may vary from country to country and can also be affected by technical issues, weather or unfavourable terrain and other factors outside Our control. 

(iii) We do not guarantee the availability or quality of Internet connections or services.

(k) All-inclusive beverages: If Your Tour includes an all-inclusive beverage package, the following provisions apply: 

(i) all standard beverages are included in the Tour Price whilst you are on board Scenic Eclipse. This includes champagne, beer, wine, soft drinks, fruit juices, specialty teas and coffee and standard spirits. It also includes daily replenishment of the suite minibars.

(ii) Selected items such as a very small number of rare, fine and vintage wines, champagnes and spirits are not included in the package and may be available at an additional charge.

(iii) Responsible service of alcohol is adhered to by all staff on board of all vessels and We reserve the right to refuse service.

(iv) The all-inclusive beverages package does not apply to any third-party suppliers, including in the circumstances contemplated in clause 5.7 of these Conditions.

12.3 Drones

(a) General prohibition: Unless provided by Us or an Operator as part of an organised activity during Your Tour, the use of Drones is strictly prohibited at all times on Your Tour.

(b) Legal restrictions: You should also be aware that, in addition to the prohibition in paragraph (a), the use of Drones is regulated or prohibited by law in many locations and unlawful use may result in arrest or prosecution by the relevant authorities.  

(c) Organised Activities: If We or an Operator allow You to operate a Drone as part of an organised activity during Your Tour, You must strictly comply with all instructions of the activity leader.  

13. Additional Important Information

13.1 Air Travel and baggage

(a) Airfare Conditions 

(i) All airfares are subject to availability and conditions apply. 

(ii) Our reservations consultant will book an appropriate fare for Your Tour. 

(iii) Some discounted airfares have conditions which make them unsuitable to be used in conjunction with Our tours. Full details and conditions may be obtained from Our reservations consultant or Your travel agent. If You have any questions or concerns please contact Our reservations consultant or Your travel agent.

(iv) Airfares booked as part of Your Tour will be through an appropriate route although may not be a direct flight; some included flights are unescorted. If You request a customised route or direct flight You will be responsible for all additional costs.

(v) Depending on departure date and time of booking the required booking class for airfare offer may be too far in advance to book with the appropriate airline. If the required booking class is unavailable air surcharges may apply. The flight quote including air taxes and surcharges will be confirmed once all air sectors are booked and confirmed.

(vi) Taxes are defined as all airline and government taxes and surcharges. Taxes are subject to change and will be advised at the time of flight reservation.

(vii) All flights are subject to schedule changes and class downgrades as determined by the operating airline. You acknowledge and agree that We accept no responsibility and will not be liable to You for any costs associated with these changes. 

(viii) All airfares are subject to availability and scheduled for travel to meet the Tour Departure Dates set out in the Tour Brochure. Any requests outside of the tour dates may incur seasonal surcharges as enforced by the airline.

(b) Airport Transfers 

(i) Airport transfers are only available on the first and last day of Your Tour and at times We designate. Transfers outside these times will be at Your expense and must be secured by Your own arrangements.

(ii) Passengers who have purchased Our pre and post Tour hotel accommodation and airfares will be provided airport transfers to/from their hotel in the Tour start or end city only, on the day of the pre or post accommodation booking. 

(iii) If You do not book Your flights with Us, You must ensure Your flight details are provided to Us at least 60 days before the Tour Departure Date by:

(a) entering Your flight details at the trip personaliser on the Website; or

(b) contacting Us at the Customer Service Contact Address.

(iv) No refund will be given for unused transfers. Transfers cannot be routed to other pick-up points or destinations. 

(v) If You miss the pre-booked transfer You will be responsible for making Your own way to the Tour departure point, at Your own expense. 

(vi) Unless expressly stated in Your Itinerary, airport transfers may be group transfers scheduled to coincide with multiple flight arrival and departure times. Private transfers, including VIP transfer are not available in all locations. Please enquire for further details.

(c) Carriers: The carriers (including air carriers, rail and sea carriers used in association with the tours) are not responsible for statements or features in Tour Brochures. The conditions of carriage of each carrier constitute a separate contract between You and the carrier and We have no responsibility in relation to contracts between You and the carriers and only act as agent in arranging services from the carriers.

(d) Luggage 

(i) Tour participants are entitled to one suitcase per person. Your suitcase must not exceed 76 x 53 x 28cms (30’’ x 21’’x 11’’) and must not weigh more than 23kg (50lbs). All luggage must be stored in your suite; there are no additional luggage storage facilities available.

(ii) Airline passengers should consult with their airline as size and weight restrictions may vary from airline to airline and according to the class booked. 

(iii) It is Your responsibility to ensure Your luggage complies with these requirements and You acknowledge that We, contracted carriers or Service Providers may elect not to carry overweight items. 

(iv) You will be responsible for any excess baggage charges.

13.2 Sightseeing, Excursions and Special Activities on Tour 

(a) Sightseeing: Sightseeing in many historic villages, towns and cities can only be undertaken by walking tours as motorcoach access is not possible. Consequently, a reasonable level of fitness is required as the sightseeing tour may involve steps and extensive walking over uneven surfaces.

(b) Mountain Excursions: Some tours include mountain excursions involving high altitudes. Please consult with Your doctor to ensure that You have an adequate level of fitness and are in good health before participating in these excursions.

(c) Scenic Freechoice: All Scenic Freechoice activities and Scenic Freechoice Dining can be booked whilst on Tour with Your Cruise Director or Tour Director (unless otherwise stated) and are subject to availability, seasonal and operational factors. Some activities require a minimum or maximum number of participants to operate. 

(d) Scenic Enrich: It may not always be possible to offer every Scenic Enrich activity in the Tour Brochure on Your Tour. Wherever possible, suitable alternatives will be provided without liability to You.

13.3 Passenger Requirements

(a) Special Diets: You must advise Us in writing of any and all special requests and dietary requirements at the time of Booking. We will make every reasonable effort to accommodate Your dietary requests but cannot guarantee that such requests can be met.

(b) Vaccinations: It is Your responsibility to ensure You have all required vaccinations for Your Tour and We recommend You refer to www.smarttraveller.gov.au for full details and also consult Your doctor. 

(c) Medical Conditions: We strongly recommend a visit to Your doctor prior to Your Tour.

(d) Solo Passengers and Single Accommodation

(i) Prices quoted in Tour Brochures are on a twin share basis. If Your Booking is not a twin share booking We will notify You of the applicable single supplement rate (Single Supplement Rate), and You must pay the Single Supplement Rate for the Tour, at the time of Booking. 

(ii) A limited number of single suites are available at a Single Supplement Rate for each Tour. 

(e) Young Passengers: 

(i) Passengers under the age of 18 years (as at the Tour Departure Date) must be accompanied by an adult and share their accommodation with an adult. 

(ii) Children under the age of 12 years are not encouraged (with the exception of Christmas tours and Cruises) and are accepted or rejected at Our sole discretion.

13.4 Maps, Pictures and Images 

(a) Maps: Maps or tour depictions contained in Tour Brochures or any other brochures We issue are intended as an indication only and should not be relied upon as the actual route to be taken during the Tour. 

(b) Images: All images in Tour Brochures represent typical scenes and descriptive detail for each Tour, however it is possible that the particular subject matter may not be seen or experienced on Your Tour. Also, some pictures may have been digitally enhanced.

13.5 Hotel Accommodation 

(a) Substitution: We may substitute hotel accommodation of a similar standard in the place of the advertised hotel due to hotel availability issues. Any changes will be notified once confirmed with the hotel. 

(b) Responsibility: Although We have taken reasonable steps to secure the most suitable hotel accommodation in the area of the Tour, We are not liable to You for the quality, size or fitness of hotel rooms.

13.6 Deposit Protection Plan
Our Deposit Protection Plan is available at a cost of $250 per person per Tour excluding Amazon cruises, Galapagos cruises, Russian cruises and Russian cruises and tours. The cost is non-refundable and must be paid at the time of Booking Your Tour. The Deposit Protection Plan does not, nor is it intended to, replace travel insurance. Details and terms and conditions of the Deposit Protection Plan are available on Our Website.

14. Contact Details

14.1 To make, change or cancel a Booking or to make any enquiries regarding a Booking or to otherwise give Us any notice in accordance with the Contract, You should contact Our customer service centre as follows: 

Email: info@scenic.com.au

Telephone: 138 128

Postal: PO Box 807, Newcastle, NSW 2300 Australia
This is the Customer Service Contact Address.

14.2 Our customer service centre is open from 7.30am to 6.00pm Monday to Friday and 9.00am to 1.00pm Saturday (excluding public holidays in New South Wales) (Sydney time). Although We hope You won’t need it, Our after-hours emergency number when calling in Australia is freecall 1800 620 105. Other emergency contact details are included in Your travel documents.

14.3 If You need to contact Us during Your Tour, We recommend that if it is practicable to do so, in the first instance You should try to contact the Discovery Leader, Tour Director or Cruise Director. Depending on the purpose of Your contact, they may be able to assist You, but otherwise they may direct You to contact Our customer service centre. 

14.4 We will use the Guest Contact Details if We need to contact You before the Tour Departure Date. It is therefore very important that You keep the Guest Contact Details up to date and notify Us immediately of any changes. To update Your Guest Contact Details, please contact Us at the Customer Service Contact Address.

15. Destination Specific Terms

15.1 We reserve the right to charge a per person fuel supplement in the event that the Brent* Crude oil increases materially any time after 28 February 2019 up to and including the day of embarkation. *Brent crude oil prices are published on www.Bloomberg.com. 

15.2 Not later than 15 days before the Tour Departure Date, expectant mothers are required to supply a medical certificate establishing their fitness for travel at the time they are due to travel. The certificate must be signed by a medical practitioner, include the estimated delivery date and be dated not earlier than 30 days before the Tour Departure Date In any event, We are unable to accommodate, and will not allow to participate in the Tour, any woman who has entered her twenty-fourth (24th) week of pregnancy prior to the Tour Departure Date, or who will do so at any time during the Tour, and, to the maximum extent permitted by law, will not be responsible or liable for any complication relative to any pregnancy during the entire duration of the Cruise or thereafter. Additionally, airlines may have restrictions that may differ from Ours. Please contact your travel professional or airline for details. 

15.3 Unscheduled Embarkation / Disembarkation: International cabotage laws may prohibit guests from embarking or disembarking their voyage in any port except the main scheduled embarkation and disembarkation ports. Only those guests with a medical emergency may be allowed to embark or disembark the Cruise Vessel at an unscheduled embark / disembark port. If an unscheduled embarkation or disembarkation is permitted as a result of an emergency, those guests may incur additional charges intended to cover any fine or penalty levied against Scenic and any other additional costs. Such additional costs will be added to the guests’ on board account prior to disembarking.

15.4 We strongly recommend that You take out comprehensive travel insurance with a reputable insurance company to cover You against risks associated with Your Cruise/Journey including cover for loss of luggage, medical expenses, costs and expenses incurred due to cancellations, delays or other disruptions or medical evacuation in remote areas. 

15.5 You must complete a mandatory medical questionnaire (to be provided 90 days prior to departure) between 90 and 60 days prior to the Tour Departure Date and must be returned to Scenic not later than 60 days prior to the Tour Departure Date. Any medical certificate issued earlier than 90 days before the Tour Departure date will not be accepted. Any guest who has not completed and returned their medical certificate will not be cleared for embarkation and will not benefit from any refund. 

15.6 Service Animals: Due to the sensitive environments and regulatory regulations of the region travelled to, we are unable to accept service animals on the Cruise.

15.7 Antarctica, the Americas, Transatlantic crossings, Arctic & Fjords and other remote Regions: 

(a) Highlights and wildlife encounters as outlined in the Itinerary are possible experiences only and cannot be guaranteed. Your Captain, Discovery Team Leader or Cruise Director will determine opportunities for exploration taking into account the prevailing weather, wildlife activity and ice conditions. 

(b) Laundry and internet facilities may be limited whilst cruising in these regions. 

(c) Complimentary Polar Parka and special Polar boot use is included for all Cruises to Antarctica, South Georgia and the Arctic & Fjords. 

(d) As a condition of travelling to Antarctica or Arctic & Fjords on a Tour, you must provide to Us, at least 10 days before the Tour Departure Date: 

(i) evidence that You hold comprehensive insurance, including medical evacuation coverage; or 

(ii) evidence that You have access to available funds of not less than $150,000 USD; or 

(iii) a bond or other security, satisfactory to Us, in Our absolute discretion, to cover the cost of medical evacuation in the event of a medical emergency

15.8 Discovery Experiences: a reasonable level of mobility is required to participate in most discovery experiences. Specific discovery experiences will be advised on full release. Discovery experiences including Zodiac, kayak, helicopter, e-bikes, submarine and scuba diving are subject to regulatory approval and prevailing weather, marine and ice conditions and may be cancelled at short notice. We cannot guarantee their availability, even if you have made an on-board booking. Discovery experiences can be booked whilst on Cruise with Your Cruise Director or Discovery Team Leader (unless otherwise stated) and are subject to availability, seasonal and operational factors. Some activities require a minimum and maximum number of participants to operate. We reserve the right to terminate, Your participation in a discovery experience if the Cruise Director, Tour Director or Discovery Team Leader reasonably considers that your continued participation poses a risk to the health or safety of You or any other person or You refuse to comply with all reasonable directions of the Cruise Director, Tour Director or Discovery Team Leader or any guide or operator conducting the experience. 

15.9 Videography and Photography: 

(a) We may capture photographs and video footage throughout the Tour for the purposes of compiling a video which features some of the highlights and activities of the Tour (Tour Video). Although We will use reasonable endeavours to ensure that the photographs and video footage captured are general in nature and do not focus on any specific individual, You acknowledge that We may capture photographs and video footage of You throughout the Tour. 

(b) Subject to clause 14.8(c), the Tour Video will be prepared and made available online to You and all other passengers following the Tour. The Tour Video will be provided to You for personal use only and You must not use it for any commercial or unlawful purpose.

(c) We may decline to produce, or make available to You, a Tour Video in Our absolute discretion.

(d) You acknowledge and agree that, despite clause 15.8(b) of these Conditions, Scenic has no ability to restrict or control the further publication or distribution of the Tour Video by other passengers.

(e) If You do not wish to appear in the Tour Video, You must inform Us at the commencement of the Tour by completing and returning to reception on the Cruise Vessel an ‘opt-out’ form, in which case we will use reasonable endeavours to ensure you do not appear, or are not able to be identified, in the Tour Video.

(f) You acknowledge and agree that We may use the Tour Video (and any still images from it) for marketing, training and promotional purposes and you waive any right to claim any payment or other compensation for such use.