eclipse cruise ship

Scenic Eclipse FAQs

Our Frequently Ask Questions are continually updated to provide you with the answers you need when planning your Scenic Eclipse journey. If the answer you need isn’t here, please contact your travel agent or get in touch with us directly.
On Board Scenic Eclipse
Q. Will newspapers be provided on board?
A. Yes, newspapers will be provided electronically.
Q. Can I be contacted on the ship if needed?
A.

If friends or family need to contact you while you are travelling, they can reach you through the ships satellite phone. Please note: charges will apply and there may be limited reception when cruising through remote areas.

Scenic Eclipse - US satellite phone number: +1 929 259 6820

Q. Does Scenic Eclipse have a laundry on board?
A. Scenic Eclipse is equipped with a free self-service laundry located on Deck 3. It features washing machines, dryers, irons and ironing boards and is available 24 hours.
Q. Can I reserve a table in the speciality restaurants prior to my voyage?
A. Reservations may only be made on board with the restaurant manager on embarkation day or with your butler.
Q. Are dining tables and seating times assigned?
A. Scenic Eclipse offers Freechoice dining during a designated time based on the days program and scheduled excursions.
Q. Are tables for two available?
A. Guests can request to be accommodated at tables of two. This is a request only and needs to be made on board with the restaurant manager on embarkation day or with your butler. These requests are better accommodated in the smaller venues.
Q. What power outlets are in my suite?
A. The on board electricity is 220 volt/60 Hz. Your suite is equipped with Schuko power sockets, international power sockets (multi-sockets) and USB type-A sockets. Additionally, one 110v/60 Hz United States type power socket is provided in every cabin together with a shaver Schuko.
Q. Is there Unlimited Wi-Fi on board?
A. Complimentary Internet facilities are available and Wi-Fi is accessible throughout the ship for your personal electronic devices. We cannot guarantee the availability or quality of the internet connections as this may vary according to destination and weather. Please note service will be limited in Polar and remote regions. Some sites also may not be accessible due to Scenic firewall/company protection.
Q. Are drones permitted?
A. Use of drones is not permitted on board Scenic Eclipse.
Q. What is the dress code?
A.

When you are relaxing on board, the dress code is smart casual and comfortable. Do not forget your swimsuits and exercise attire for the heated pools and plunge pools, the wellness areas and the gym, yoga and Pilates studio.

For evenings, while there are no formal nights, the recommended on board dress code is elegant casual for most restaurants. Suggested attire for women includes a dress, skirt or slacks with a sweater or blouse, for men, trousers / pants and a collared shirt. A tie and jacket are optional, but not required.

Q. Can you accommodate for special dietary requirements?
A. Yes, in most cases we are able to accommodate special requirements. Please provide as much detail as possible prior to your cruise departure of your dietary requirements to the Scenic Reservations team, or your travel agent.
Q. What language is spoken on board?
A. The official language spoken on board is English. All officers, staff and crew as well as local guides and regional specialists speak fluent English. All announcements and lectures will be presented in English.
Q. What is the on board currency?
A. The on board currency is US Dollars.
Q. Are credit cards accepted on board?
A. Mastercard, Visa and AMEX credit cards are accepted. Unfortunately, Debit Cards or Traveller’s cheques are not accepted.
Q. Can I pay with cash on board?
A. USD cash payments will be accepted at the Guest Services. Cash payments made in AUD, NZD, GBP and CAD will be exchanged into USD before settling a guest account. No coins will be accepted, apart from USD coins.
Polar Clothing
Q. What do I need to pack for polar regions?
A.

To ensure you are properly outfitted for your polar cruise, Scenic will provide you with a complimentary polar parka on selected voyages. You will receive your parka when you embark your cruise and is yours to keep as a memento. You will also have complimentary use of polar boots for the cruise duration. In addition to these items, it is imperative that you bring your own waterproof trousers.

Q. What if guests shoe size is smaller/larger than the sizes on the chart?
A. As we can only carry limited sizing’s, guests who may not fit into standard size boots, will need to provide their own boots. To keep feet warm, we recommend to look for insulated polar boots.
Embarkation and Disembarkation
Q. What time does embarkation start?
A. Embarkation takes place from midday to 15:00
Q. Who do I contact if my flight is delayed on embarkation day?
A. Your documentation will contain contact details for our local Scenic representative and Port Agent for the region in which you are travelling.
Q. What is the address for my embarkation pier?
A. Pier locations will be outlined in your documentation.
Q. What time does disembarkation start?
A. All guests must check out of their suites no later than 08:30; guests can remain in the public areas but need to disembark the ship by 09:30 at the latest. Further information will be provided towards the conclusion of your voyage.
Excursions
Q. When are Scenic Freechoice excursions available to book?
A. TBA
Q. Can I book a Helicopter and Submarine excursion?
A. Discovery experiences can only be booked at the Excursion Centre on board and are subject to availability, regulatory approval and prevailing weather, marine and ice conditions and may be cancelled at short notice. We cannot guarantee availability, even if you have made an on board reservation. Some activities require a minimum and maximum number of participants to operate.
Port information
Q. Will tenders be used at my port of call?
A. A mix of docking in port and tenders will be used for most voyages. Further information will be provided in your documentation
Health and Medical
Q. Do I need a medical certificate to take a cruise?
A. In order for us to ensure your comfort and safety, all guests need to complete an online medical form, which will be available 90 days prior to sailing.
Q. What are the medical services on board?
A.

For your peace of mind, Scenic Eclipse is equipped with a medical centre offering primary care, staffed by a doctor on call at all times. You must advise us prior to finalising your booking of any pre-existing medical conditions that might increase your risk of requiring medical attention, affecting the normal conduct of the cruise and / or the enjoyment of other cruise guests.

It is important to note, however, that there are no hospitals or doctors available in polar and remote regions, and emergency evacuation is extremely difficult and expensive.

Cruising conditions can be unpredictable and rough waters may be encountered at any time. If you suffer from sea sickness, please consult your Medical Practitioner prior to your cruise and carry the recommended preventative medications at all times. Our resident medical team are available to assist you with additional medication and services if required, with any relevant payments charged to your on board account.

Children Policy
Q. Are Children welcome on board?
A. Luxury expedition style cruising is not recommended for children under 12. Guests under the age of 18 years must be accompanied by an adult and must share their accommodation with an adult. No children programs or babysitting services are available on board.
Q. Can I add additional nights before/after my cruise?
A. In most cities, we offer city stay packages or pre/post cruise nights. Please contact the Scenic Reservations team, or your travel agent.
Q. Can I pre-arrange my spa appointments?
A. Spa appointments are at an additional expense and may only be booked on board.
Smoking Policy
Q. What is the smoking policy?
A. Scenic Eclipse is a non-smoking vessel in all public areas. There is a designated outside smoking area on Deck 6 for guests. All suites, including suite veranda’s and terraces are non-smoking.
Visitor Policy
Q. What is the Scenic Eclipse visitor policy?
A. In selected ports on request, visitors may be allowed on board. Visitation is not permitted on embarkation and disembarkation day. A visitor form is to be completed prior to the cruise. The guests will be informed once approved. Visitors will receive a visitor pass at ship’s gangway after they provide photo identification. Visitors will need to be accompanied at all times.